Privacy Policy

Scope of This Policy

This policy covers visitors to our public website and people who contact us about our services, request a demonstration or discuss a potential business relationship.

It does not describe the processing of member records or protected health information within a health-plan programme, patient portal or separately operated healthcare service. Any such service requires disclosures and agreements appropriate to its actual operation.

Information We Collect

Information you provide

When you submit a website inquiry or communicate with us, we collect the information you provide. This may include:

• Your name and email address.
• Your organization and phone number.
• The services or solutions you are interested in.
• The contents of your message and subsequent correspondence.
• Business information you choose to share about your organization’s needs.

Please do not submit medical records, Medicaid identification numbers, Social Security numbers, financial account details or other sensitive personal information through our website contact form. Contact us first if your inquiry requires a secure method of exchanging information.

Technical information

Our website and service providers may collect technical information when you visit, such as your IP address, browser type, device information, pages requested and access times. This information supports website operation, security and troubleshooting.

How We Use Information

We use information to:

• Respond to inquiries and demonstration requests.
• Discuss your organization’s needs and relevant TVS services.
• Coordinate meetings and business communications.
• Evaluate potential projects and maintain business relationships.
• Operate, maintain and protect our website.
• Meet applicable legal obligations and address disputes.

How We Disclose Information

We may disclose information to service providers that help us operate our website and conduct business, including hosting, email and technical-support providers.

When an inquiry requires input from a specialist or partner, we may coordinate an introduction or further discussion with you. Please tell us if information you intend to share requires a confidentiality agreement before disclosure.

We may also disclose information when required by law or legal process, when necessary to protect rights or safety, or in connection with a merger, acquisition or transfer of our business, subject to applicable law.

Cookies and Similar Technologies

Our website uses technologies that support its operation and presentation. These include browser storage used by website components and performance-monitoring technology supplied through our hosting service.

The website also loads fonts and software assets from external providers, including Google Fonts, jsDelivr and Cloudflare’s cdnjs service. When your browser requests these resources, the providers receive technical information such as your IP address and browser request details. Their handling of that information is governed by their own privacy policies.

You can manage cookies and site storage through your browser settings and restrict third-party requests using browser privacy controls. Restricting these technologies may affect the website’s appearance or functionality.

909-COVERED and AI Demonstrations

The 909-COVERED pages describe a proposed conversational experience for Medicaid renewal guidance. At the time this draft was prepared, the website’s voice demonstration was awaiting connection.

Website inquiries are business communications, not Medicaid applications or renewal submissions. Please use fictional information when participating in a demonstration intended for sample scenarios.

Before activating a voice assistant or another service that collects additional information, TVS will provide applicable disclosures addressing matters such as microphone access, audio or transcript processing, service providers, retention and user choices.

An AI demonstration does not determine eligibility, guarantee coverage or replace decisions made by the responsible government agency.

Information Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, manage business relationships and fulfil the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods depend on the type of information, the purpose for which it was collected and applicable recordkeeping requirements.

Information Security

Our website uses HTTPS to encrypt information transmitted between your browser and the website. This protects information in transit but does not guarantee the security of stored information, email correspondence or third-party systems.

Please do not submit medical records, Medicaid identification numbers, Social Security numbers or other sensitive personal information through the website contact form. Contact us first to arrange an appropriate method of exchanging sensitive information.

No internet transmission or electronic storage system can be guaranteed completely secure.

Your Choices and Requests

You may contact us to request access to, correction of or deletion of personal information you have provided.

If you receive promotional communications from us, you may ask us to stop sending them by contacting the email address below or using an unsubscribe option where provided. We may continue communications necessary to respond to an inquiry or manage an existing business relationship.

Depending on your location and applicable law, you may have additional privacy rights. We will handle requests as required by applicable law. We may need to verify your identity, and some information may be retained where legally required or permitted.

Third-Party Websites

Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

Children’s Privacy

Our public website is intended for business and professional audiences and is not directed to children under 13. If you believe a child has submitted personal information through the website, please contact us so we can review and address the matter.

Changes to This Policy

We may update this policy as our website, services or information practices change. The updated version will be posted on this page with a revised effective date. Additional notice will be provided where required by applicable law.

Contact Us

For privacy questions or requests, contact:

TVS The Virtual Specialist, Inc.
Email: info@thevirtualspecialist.com
Phone: 888-200-7398 or 208-600-2167
Location: Phoenix, Arizona